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Publication of Particulars Based on the Act on the Protection of Personal Information

Publication of Particulars Based on the Act on the Protection of Personal Information

The Restar Group publicizes the following particulars based on the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”).

1. Particulars concerning publication of purpose of using personal information

The Restar Group member companies (referring to Restar Holdings Corporation and its consolidated subsidiaries and affiliates, in principle, and including companies especially certified by Restar Holdings Corporation; hereinafter collectively referred to as the “Restar Group”) will use the personal information in their possession for the following purposes:

Type of personal information Purpose of use
(1) Customer information
  • To exchange information about transactions, engage in business negotiations, make estimates, provide products and services (including after-sales services), make deliveries, make settlements, manage accounts receivable, and perform similar activities
  • To manage information about trading and business partners and other companies
  • To perform tasks commissioned by trading partners
  • To introduce products and services
  • To introduce and operate seminars, trade shows, and a variety of other events
  • To send questionnaires, collect responses to them, create, research and analyze a variety of data sets, and perform marketing and advertisement activities, etc.
  • To distribute or otherwise send newsletters to subscribers
  • To perform other business activities related to transactions, etc.
(2) Information about inquiries, complaints, etc.
  • To respond to questions or requests for documents
  • To respond to, or manage the contents of, consultations, complaints, etc.
(3) Information about service providers to which tasks are commissioned
  • To exchange information about transactions, engage in business negotiations, and make settlements, etc.
(4) Information about shareholders
  • To ensure that rights of shareholders can be exercised based on laws and regulations
  • To perform obligations of Restar Holdings Corporation
  • To manage shareholders
  • To send IR documents and distribute email newsletters
(5) Information about employees (including retirees and dispatched employees)
  • To perform labor and staff management
  • To conduct business communication
(6) Information about applicants for job openings (including internship applicants)
  • To consider and determine the hiring
  • To perform personnel management

2. Purpose of use of entrusted personal information

The Restar Group will use the personal information entrusted by trading partners in association with commission of work for the purpose of performing the commissioned work.

3. Acquisition through merger, spin-off, or business succession

In the case that the Group acquires personal information through a merger, spin-off, or business succession, it will handle the information to the extent necessary to achieve the purpose of use of the information established before the relevant merger, spin-off, or business succession.

4. Particulars concerning shared use

The Restar Group may put information acquired by it into shared use by specifying the purpose of use when acquiring it, or within the purpose of use specified in paragraph 1.

Purpose of use for shared users To appropriately respond to inquiries, etc. (including requests for disclosure, etc., and complaints specified in paragraphs 8 and 9 below; hereinafter the same) To exchange information about transactions, engage in business negotiations, make estimates, provide products and services (including after-sales services), make deliveries, make settlements, manage accounts receivable, and perform similar activities in the Restar Group To consider and determine the hiring
Items of personal information put into shared use Address, name, age, gender, telephone number, e-mail address, content of inquiry, etc., of the person making the inquiry, request for documents, or request for consultation or who made a complaint Name (corporate name) of the trading partner, address, affiliation, title, name, telephone number, email address, bank account number, etc. Name of the organization (company, school, etc.) to which the person belongs, title or designation, name, gender, date of birth, address, telephone number, email address, etc.
Scope of shared users Restar Group
https://www.en.restargp.com/network/
Information manager Restar Holdings Corporation
Means of acquisition Name card, questionnaire, oral communication, web format, email, etc. Document, web format, email

5. Information made available to individuals in relation to the personal data maintained

  • Purposes of use of the personal data maintained by the Restar Group: Same as those stipulated in paragraph 1
  • Entities handling personal information maintained: Restar Group member companies
  • Procedures for responding to requests for the disclosure, correction, addition, deletion, suspension or elimination of use, or suspension of provision to third parties, of personal data maintained: Same as those set forth in paragraph 9
  • Contact point for complaints about the handling of personal data maintained

6. Provision of personal data to third parties

The Restar Group will not provide the personal information of an individual to a third party without the person’s consent except for the cases specified below. In the case of commissioning any work related to personal information, the Restar Group will enter into an agreement with the commissioned party obligating it to appropriately manage the personal information, and to supervise and instruct.

  • Provision is made under laws or regulations.
  • Provision is necessary to protect human lives or bodies, or assets and it is difficult to obtain approval from the individual.
  • Provision is especially necessary to improve public health or to promote sound development of children and it is difficult to obtain approval from the individual.
  • The Restar Group is required to support a national agency, municipal government, or any other party appointed by either of them in performing its duties and the performance of said duties may be hindered by obtaining approval from the individual.

7. Particulars concerning handling of information about customer’s access to websites

  • Use of cookies, web beacons and IP addresses
    The Restar Group may use cookies, web beacons, and IP addresses (hereinafter collectively referred to as “Cookies, etc.”) to improve the convenience of websites operated by it, engage in marketing activities, acquire data on customer’s behavior on said websites, and improve services on said websites based on said data.

    • About cookies
      The term cookie refers to the functionality of sending internet browsing information (the IP address, date and time of browsing, ID, password, etc.) from the webserver to the web browser on the terminal used by the customer. If a customer browses a web page, internet browsing information will be sent from the webserver of the website to the web browser on the terminal used by the customer, by which the operator of the website can recognize any subsequent access from the same terminal.
    • Purpose of using cookies
      The Restar Group will use cookies to improve convenience of the websites, one example of which is to ensure that repeated entry of same information is not required by identifying the terminal used by the customer, engage in marketing activities based on the customer’s browsing information, acquiring data on customer behavior on the websites operated by the Restar Group, and improve services on said websites based on said data.
    • Means to refuse cookies
      The customer can reject the receipt of the Cookies, etc., or suspend their functionalities by setting their browser to do so.
  • Use of Google Analytics
    Google Analytics may be used on the websites of the Restar Group for the purpose of acquiring data on customer behavior on the websites and improving services on said websites. Google Analytics uses cookies to collect data on behavior on websites without identifying the individual. See Google Analytics Terms of Service and Google Privacy Policy for means of collection and usage of data.
    Google Analytics Terms of Service
    Google Privacy Policy

8. Particulars concerning procedures, etc., for responding to requests for disclosure, etc.

The Restar Group will respond to requests for disclosure, correction, addition, deletion, suspension or elimination of use, suspension of provision to third parties (hereinafter collectively referred to as “Disclosure, etc.”), of personal data maintained from the individual or their agent. Follow the following process when requesting Disclosure, etc.

[Process for request]

The Restar Group will accept requests for Disclosure, etc. of personal information maintained by member companies of the Restar Group from the individual that the personal information is about or their agent, etc.
Requests will only be accepted via mail in principle to ensure that identification of the individual is confirmed. Prepare the necessary documents among those set forth in Documents for the Request section below, place them in an envelope, and send them to us.

[Documents for Request]

  • Completed request form (Required)
  • Requestor identity document (Required)
    • Copy of either the requestor’s license or passport x 1
    • Copy of the requestor’s health insurance card or pension book AND copy of their residence certificate x 1 each
  • Agent identity document
    If the request is made by any person other than the relevant individual (an agent), the following agent identity document must also be sent in addition to the requestor identity documents specified in Item (2) above.

    A. If the agent is a family member of the requestor:
    • Document such as a copy of a family register with which the fact that the agent is requestor’s family can be confirmed
      (If the agent who is a family member of the requestor lives with the requestor, a copy of the agent’s driver’s license, passport, or health insurance card will suffice)
    B. If the agent is NOT a family member of the requestor:
    • Seal certificate of the requestor
    • Letter of attorney (on which the same seal as on the seal certificate must be stamped)
  • If the content of the request is “Notification of purpose of using personal information” or “Disclosure of personal information of the individual,” a fee will be charged (600 yen). Prepare revenue stamps or a postal money order in the amount of 600 yen.
  • Place in an envelope a completed “Trading partner personal information inquiry/response sheet”, “Requestor identity document(s),” return envelope, and if a fee will be charged for the request, stamps or a postal money order in the amount of 600 yen, and send it to the following address by registered mail (*). (*This is because personal information is included)
    [Sent to:]
    Restar Holdings Corporation
    Attn: Personal Information Protection Officer
    3-6-5 Higashi-Shinagawa, Shinagawa-ku, Tokyo, 140-0002

    • Write in red on the envelop “Request for Disclosure, etc. of Personal Information is enclosed”
    • The response for the request for the Disclosure, etc., will be sent in writing to the address provided in the requestor’s identity document (or agent identity document in the case of a request made by an agent).

9. Particulars concerning contact point for complaints

Contact the following contact point for complaints or inquiries about the handling of personal information by the Restar Group:

Restar Holdings Corporation
Attn: Personal Information Protection Officer
3-6-5 Higashi-Shinagawa, Shinagawa-ku, Tokyo, 140-0002

10. Inquiries

Inquiries about the Privacy Policy or publication of particulars based on the Act on the Protection of Personal Information should be conducted from Inquiries or via mail except those for “8. Particulars concerning procedures, etc., for responding requests for disclosure, etc.” and “9. Particulars concerning contact point for complaints.”

[If the inquiry is conducted via mail]
Include the following information in the document and send it to the following address:

(1) Content of inquiry (Required)
(2) Name (Required)
(3) Affiliation (name of the place of work, school, etc.)
(4) E-mail address (Required)
(5) Zip code*
(6) Address*
(7) Telephone number*
The items of information marked with * need to be submitted only by those who do not have an email address.

Restar Holdings Corporation
Attn: Personal Information Protection Officer
3-6-5 Higashi-Shinagawa, Shinagawa-ku, Tokyo, 140-0002